Lansing's Premier Property Management Company since 2008

Owner FAQs

What types of properties do you manage?

We specialize in single family homes, small multifamily and condos.

How do you pay owners?

Owner payments are deposited directly into the bank account of your choosing. We disburse payment to owners by the 3rd business day of each month for the previous month’s activities. If you rely on the rental income to make a mortgage payment or other obligations, we recommend you set aside 1-2 months of rent to ensure you can handle vacancies or other interruptions to your income stream.

Are your property management fees negotiable?

We are not trying to compete with lower-priced companies that manage properties part-time and offer minimal services. You may find someone cheaper, but you won’t find anyone to match us in the quantity and quality of services.

The ultimate cost of property management is determined by many factors, not just fees. How well do they respond to maintenance and care for your property? How well do they care for Tenants to keep them around longer? Do they have proven policies and procedures in place to protect you and your investment? How well do they know the market? What marketing tools do they use to fill your home with a quality resident.

If you think it is expensive to hire a professional, wait until you hire an amateur.

Is DS Huber Real Estate Group Insured?

Yes, we carry Errors and Omissions insurance (E&O) as well as a $1,000,000 liability policy.

Does DS Huber Real Estate Group work with overseas clients?

Yes, we work with both investors and homeowners living out of state and overseas. We are accustomed to accommodating Skype and international phone calls. We can also accept and send money via wires when necessary. We have many investor clients that have never been to Michigan or the US but have successful investment portfolios.

How do you qualify an applicant?

This is the most critical aspect of Property Management. Our application process includes a full credit/criminal screening, identity verification, Landlord references, and verification of employment or income. We look at how well they handle financial obligations, maintain previous rentals, and that they can afford to rent your home. We screen every adult, 18 years of age or older.

Will the tenant have my contact information?

We do not distribute your contact information to tenants. We will manage all tenant communications and ensure they follow all the rules of their lease.

How often do you update me on how my property is doing?

We generally won’t contact you directly unless one of two situations exist:

1. We need your approval (e.g. optional maintenance request)
2. Significant capital improvements are needed (e.g. roof, furnace, etc.)

You have full access to an Owner Web Access portal with real-time information. The portal contains information such as copies of all your invoices, complete accounting of income and expenditures for your properties, all work orders issued on your properties, and much more. You are always welcome – and encouraged – to contact us with questions or concerns.
Some owners are more “hands on” and want to be involved in every aspect of their rental. If you desire a high degree of personal involvement with the property or need constant communication from the property manager, we may not be a good match for you. The property owners who appreciate us the most are those interested in complete management of the property with minimal exceptions. They want to treat their investment property as an investment.

Are you willing to work with contractors that I prefer?

Yes, we are happy to work with any insured contractors you have prior relationships with, except in emergency situations. If an issue in a unit needs immediate attention and we are unable to reach your contractor, we will use one of ours to ensure the issue is taken care of in a timely manner. The contractor will have to go through our onboarding and approval process and must agree to our standard practice of operations.

How do I know you won’t spend money on repairs without approval?

We will spend money without your approval. We will, however, seek approval on all optional maintenance or upgrade items, turn between resident items, and for large capital improvements. We will not seek approval for day to day maintenance items, necessary repairs for health and safety, or emergency items. We are committed to your success so rest assured we will not spend your money unnecessarily.

Who holds tenant’s security deposits?

All security deposits are held in our trust account. This protects you and the Tenant.

How soon can you start managing my property?

We can start immediately! We start by gathering information about you and the property, answering questions about our services and fees, and determining if we are a good fit for you. Contact us to schedule a meeting.

DS Huber Property Management